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FAQ

WHERE CAN I BUY BIME?

BIME is exclusively sold online at bimeofficial.com

WHERE ARE BIME PIECES MADE?

All BIME jewels are designed and handmade in Barcelona, Spain.

WHAT ARE BIME PIECES MADE OF?

Each product is made up of it’s own individual metals. 18k gold plated, nickel free.

WHAT IS GOLD PLATED?

A base metal such as steel or brass is dipped into a bath of electroplating solution, with a lump of solid gold. When an electric current is applied, a thin layer of gold is deposited on the metal. Since the plating is quite thin, the plate (and hence the color) can wear off.

DURABILITY OF GOLD PLATING?

It is difficult to accurately predict how long a gold plating will last. It greatly depends on how often you wear it, where on the body it’s placed and how active you are. Our plating on earrings and necklaces last longer than 2 years. We strive to provide a high quality of plating and if you feel your plating wore off too quickly, please contact us.

LIMITED EDITION NECKLACES?

We create limited collections of only 150 pieces of each model necklaces.

DO I HAVE A JEWELRY ALLERGY?

The most common is caused by nickel, a metal used, among other things, in the manufacture of jewelry during the gold plating process. We care greatly to protect our customers from any allergic reaction so all of our BIME jewels are nickel free.

HOW I CAN TAKE CARE OF MY JEWELS?

Avoid exposing gold plated jewelry to household products, perfumes, water, which will quickly cause gold to discolor.

Jewelry storage is important as well. Don’t leave them in a humid place and avoid direct sunlight. Clean your BIME jewels with a soft tissue. You can use warm water and a mild soap if necessary.

WHAT IS ECO-FRIENDLY PACKAGING?

We avoid plastic not only within our supply chain but all facets of our brand. From designing, sampling and production process to shipping.

  • Orders are sent in a cardboard envelopes.

  • The pieces come in heat-sealed bags of recyclable aluminum foil.

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We accept Visa, MasterCard and American Express.

DO YOU HAVE A CUSTOMER SERVICE?

If you’re wondering about an order, our products, or our website, send us an email to talktome@bimeofficial.com or use our contact form located here

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